Customer Service Assistant 3 (PN 20014494)

The Ohio Department of Health (ODH) is seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. The role entails working with records management supervisors, responding to email inquiries, and providing guidance and assistance to customers in person, in writing, by email, and by telephone.

Requirements

• Works with the records management supervisors to ensure productive workflow & review processes regarding the birth & death records
• Maintains an in-depth knowledge of applicable laws, rules, policies & procedures in order to respond to difficult inquiries or those referred by customer service & clerical support staff
• Responds to email inquiries regarding Vital Statistics processes & procedures
• Assists customer service staff in the special registration unit in comparing original vital records with change document requests, verifies accuracy & completeness of information prior to processing, & implements appropriate amendments
• Provides guidance & assistance to customers in person, in writing, by e-mail & by telephone with information &/or instructions on how to submit the correct documentation

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)