Customer Service Assistant 3 - 20081249
Northcoast Behavioral HealthcareColumbus, Ohio, United States
Posted March 27, 2026
Full Time
About the Company
The State of Ohio takes care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
Job Description
The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. The Customer Service Assistant 3 will serve as lead worker, training staff and providing guidance on complex inquiries, verifying claim status accuracy, and managing records.
Requirements
- 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
- 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)