Customer Success Manager

Customer Success Manager role for a leading technological company, accompanying educational institutions in the effective use of a platform for managing psychosocial risks.

Requirements

• Implementation support: Coordinate platform activation, onboarding new clients, train users, and coordinate consent management.
• Active use and monitoring: Track effective use, identify obstacles, and propose solutions.
• Relationship with school authorities: Maintain contact, collect feedback, resolve doubts, and adjust accompaniment.
• Impact and satisfaction measurement: Evaluate results, satisfaction, and opportunities for improvement.
• Retention and renewal: Work proactively to renew the service and propose improvements.