Customer Success Manager - FMCG - E-commerce - Digital Shelf
NielsenParis, Ile-de-France, France
Posted January 27, 2026
Full Time
About the Company
Nielsen is a global leader in audience measurement and analytics, delivering data-driven insights across media and entertainment. The company collects and analyzes consumer behavior across television, radio, streaming, digital platforms, and print, providing independent intelligence that helps advertisers, agencies, and content creators optimize reach and engagement. With operations in more than 55 countries, Nielsen's cross-channel expertise and commitment to accuracy and innovation enable clients to anticipate trends and connect with audiences now and into the future. Its distinctive value lies in combining rigorous measurement, actionable insights, and a forward-looking approach that supports strategic decision-making across marketing, media planning, and entertainment. This blend of global reach, methodological rigor, and client-centric solutions positions Nielsen as the trusted partner for media and content stakeholders worldwide.
Job Description
Customer Success Manager will act as a strategic partner for clients, ensuring they maximize the value of our solutions while driving commercial growth and maintaining high customer satisfaction.
Requirements
- 2-3 years of experience in the retail industry, ideally with a client industrial company in e-commerce
- Fluent French and English language skills
- Strong analytical skills, strategic planning, and communication
- Ability to manage complex client portfolios and identify growth opportunities
- Mastery of CRM systems (e.g., Dynamics, Skalin) and data analysis tools
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance