Professional Services Engineer, CX
NICEManila, Philippines
Posted September 12, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Professional Services Engineer, CX, to deliver specialized expertise and solutions for their AI-driven customer engagement products. The role involves configuration, implementation, and optimization of AI applications, providing technical and business support to enterprise clients. This position requires strong technical skills, project management, and business consulting abilities.
Requirements
- Bachelor’s degree in technical field or business field.
- 3+ years of professional experience.
- 1+ year of experience with digital channels or AI/Bot software applications.
- Proven expertise in AI configurations and programming.
- Familiarity with CRM integrations, APIs, and ecosystem technologies.
Benefits
- Hybrid work model
- Flexible work schedule
