Implementation - Professional Services Engineer, CX
NICEManila, Philippines
Posted August 19, 2025
Full Time
About the Company
NiCE is a global leader in AI-powered customer engagement solutions, offering platforms that automate interactions into intelligent actions. The company's core services include customer service automation, digital self-service, and workforce optimization, empowering organizations to enhance performance and deliver measurable outcomes across industries. NiCE's commitment to putting people first and its widespread adoption in over 150 countries make it a trusted partner for innovation and efficiency.
Job Description
NiCE is seeking a Professional Services Engineer, CX to deliver specialized expertise and solutions for their products, focusing on AI-driven applications. The role involves implementing, configuring, and optimizing digital solutions for enterprise contacts, requiring collaboration with clients and project teams. The company emphasizes a collaborative and creative environment with opportunities for growth and learning.
Requirements
- Configure, program, and develop NICE CXone solutions.
- Collaborate with project managers to design and oversee project rollouts.
- Provide subject matter expertise on NICE CXone digital products and AI solutions.
- Mentor and lead project teams.
Benefits
- Hybrid work model
- Competitive salary
