Senior Customer Success Manager
NiCE CognigyDusseldorf, North Rhine-Westphalia, Germany
Posted June 9, 2025
Full Time
About the Company
Cognigy is transforming the customer service industry with its advanced AI agent platform for enterprise contact centers.
Job Description
Cognigy is seeking a Senior Customer Success Manager to drive exceptional value for enterprise customers. The role involves leading the implementation of Cognigy's AI platform, directly aligning customer interactions with measurable business success, and strategically managing customer health. This role requires a blend of strategic thinking, technical expertise, and strong communication skills, contributing to long-term customer loyalty and growth.
Requirements
- At least 5 years of experience in the software industry as a Customer Success Manager
- Deep understanding of strategic business value in the software industry
- Exceptional communication skills
- Empathetic to customer needs
- Analytical and structured approach to problem-solving
- Openness to travel up to 30%
- Understanding of SaaS models
- Fluency in German and English
- Personal alignment with company values
Benefits
- Attractive and performance-oriented salary
- Company Pension Scheme
- Unique opportunity to help shape the company
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership
- Ongoing learning and development opportunities
- Paid 'Giving Back Day'
- Subscription to Calm
