Senior Voice & Video Platform DSP Engineer

Redefine the future of customer experiences. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. We need a Software Engineer to drive development of real-time voice/video services, enhancing call quality and reliability and enabling AI-powered voice features on our unified customer experience (UCXM) platform.

Requirements

• Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC.
• Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio.
• Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.).
• Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform.
• Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes.
• Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end.
• DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime.

Benefits

• Multiple health plan options
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees
• PTO for hourly employees
• Paid Sick Time (PST)
• Paid parental bonding leave
• Paid holidays
• 401(k) with company match
• Health Savings Accounts with company contributions
• Dependent Care FSA
• Employee Assistance Program
• Comprehensive wellness initiatives
• Access to ongoing learning and development opportunities