Principal Product Manager (Voice Platform)

Redefine the future of customer experiences. One conversation at a time. We're looking for a strategic, hands-on Principal Product Manager to lead the vision and execution for our next-generation Voice capabilities within our CX platform.

Requirements

• Define the long-term product strategy and positioning for Voice capabilities (UCaaS and CCaaS), aligned with AI-first differentiation and competitive market value
• Deeply understand user needs across contact center operations, IT leaders, developers, and end-users; incorporate voice-of-customer and competitive insights in every decision
• Partner with Finance and Sales to inform packaging, pricing, and monetization decisions for voice features (stand-alone vs. bundled) using data-driven insights
• Translate strategy into a data-informed roadmap; prioritize features such as: AI-Powered Transcription, Natural Language Processing, Voice AI & Automation, Real-Time Voice Analytics, Voice Infrastructure, UCaaS/CCaaS Features
• Collaborate closely with Engineering, Design, Data Science, and GTM teams to deliver high-impact releases; establish clear metrics that link customer outcomes to business goals
• Drive continuous iteration post-launch through telemetry, experimentation, A/B testing, and customer feedback
• Act as a connector across Product, Design, Data Science, Engineering, and GTM to ensure cohesive delivery and alignment on vision
• Champion a culture of experimentation, learning, and accountability across teams
• Influence senior stakeholders through crisp storytelling and data-backed recommendations; translate technical voice capabilities into compelling business value

Benefits

• Competitive compensation, equity, and benefits package
• Medical insurance coverage
• Group Term & Group Personal Accident Insurance
• Work-Life Balance
• Financial Security
• Wellness
• Growth