Principal Product Manager (QM / WFM)
NextivaChennai, Tamil Nadu, India
Posted November 24, 2025
Full Time
About the Company
Nextiva is a global leader in customer experience and team collaboration through its AI-powered, conversation-centric platform.
Job Description
Nextiva is looking for a Principal Product Manager to lead the vision and execution for their next-generation Quality and Workforce Optimization (QM/WEM/WFM) capabilities. The ideal candidate will have 8+ years of experience in SaaS Product Management, including 4+ years leading enterprise-grade contact center, QM, WEM, or WFM products.
Requirements
- 8+ years in SaaS Product Management
- 4+ years leading enterprise-grade contact center, QM, WEM, or WFM products
- Deep expertise in quality assurance workflows, workforce forecasting & scheduling models, agent performance gamification, and compliance
- Track record of leveraging AI/ML, speech analytics, and workforce optimization algorithms
- Experience influencing monetization, packaging, and pricing through data and market insight
- Skilled in Agile and experimentation frameworks
Benefits
- Medical insurance coverage
- Group Term & Group Personal Accident Insurance
- Free Cover Limit of 1.5 Crore
- Privilege leaves
- Paid Sick leave
- Casual leave
- Paid Maternity leaves
- Paternity leave
- Birthday off
- Paid holidays
- Provident Fund & Gratuity
- Employee Assistance Program
- Comprehensive wellness initiatives
- Access to ongoing learning and development opportunities