AWS Technical Architect

As a Technical Architect at NeuraFlash, part of Accenture, you will work on building and launching Amazon Connect solutions for customers, conduct technology assessments, and lead discovery for customers. You will also educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.

Requirements

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications
• Knowledge of automation tools and frameworks for building, testing, and deploying software
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Benefits

• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance