We are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.

Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator
English Fluency
Ability to travel Internationally

Benefits

Flexible work arrangements
Opportunities for professional growth and development
Collaborative and inclusive work environment
Recognition and rewards for outstanding performance
Comprehensive benefits package
Generous paid time off
Retirement plan
Relocation assistance

Requirements

Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)

API integration experience

Strong troubleshooting and debugging skills

Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing

Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy

Contact Center architecture knowledge

Experience in technology/software sales, pre-sales, or consulting

Advanced knowledge of AWS services and cloud architecture

Salesforce knowledge and familiarity with Salesforce Service Cloud

Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)

Experience with WorkForce Management solutions

Experience working with outbound dialers and campaign management

Knowledge of software development methodologies such as Agile and Scrum

AWS Cloud Practitioner Certification

AWS Developer Associate Certification or Professional

AWS Solution Architect Certification or Professional

Salesforce Certified Administrator

English Fluency

Ability to travel Internationally

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