Technical Operations Team Lead
NetcraftBath, England, United Kingdom
Posted November 10, 2025
Full Time
About the Company
Netcraft is the global leader in cybercrime detection and disruption, with a passion for protecting the world from cybercrime.
Job Description
We're seeking a Technical Operations Team Lead to advance the company's cybersecurity operations and deliver world-class outcomes to our customers. The role will lead our 2nd Line Support team, oversee the team's day-to-day operations, and provide expert guidance to team members.
Requirements
- Proven experience leading or managing technical support or operations teams, ideally in a cybersecurity, IT operations, or service delivery environment.
- Strong familiarity with digital scams and social engineering, including phishing, vishing, online impersonations, malvertising, advance fee fraud, and DNS abuse.
- A passion for mentorship and development, with excellent communication and collaboration skills.
Benefits
- Flexible working hours with the option to work remotely up to 4 days a week
- Individual training and development opportunities
- 33 days holiday per year
- Pension scheme membership with 4% employer contributions
- Two days paid Volunteering Leave per year
- Free meals, drinks, and snacks provided daily
- Comprehensive wellness provisions
- Life assurance at 4x annual salary
- Enhanced family leave provisions
- Regular social events