Technical Operations Team Lead

The Technical Operations Team Lead will play a critical role in advancing the company’s cybersecurity operations and delivering world-class outcomes to customers. The role involves leading the 2nd Line Support team, guiding technical specialists, optimizing processes, and driving continuous improvement.

Requirements

• Proven experience leading or managing technical support or operations teams, ideally in a cybersecurity, IT operations, or service delivery environment.
• Strong familiarity with digital scams and social engineering, including phishing, vishing, online impersonations, malvertising, advance fee fraud, and DNS abuse.
• A passion for mentorship and development, with excellent problem-solving and analytical skills, attention to detail, adaptability, and strong intellectual and commercial curiosity.

Benefits

• Competitive base salary, reviewed annually
• 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
• Generous private health cover, including multiple plan options across health, dental, optical, plus life insurance
• 33 days holiday per annum (incl. public holidays), rising to 37 days with length of service
• Separate paid Sick Leave and Compassionate Leave
• Employee Referral Bonus Scheme
• Learning and development support, such as open access to Udemy and Coursera courses, and two paid personal development per year
• Two days paid Volunteering Leave per year
• Inclusive culture and environment, where you’ll feel genuinely valued and respected