Partnership Account Manager

Netcraft is a global leader in cybercrime detection and disruption. We're a trusted partner for top companies and governments. This role focuses on building and maintaining strong relationships with key customers, including partner-attached enterprise customers.

Requirements

• Proven experience developing successful, long-term relationships in Account Management, Partner Management, Channel Account Management, or similar customer-facing roles
• Demonstrated success supporting or influencing renewal and expansion outcomes — ideally through partner-led or shared ownership models
• Strong communication skills — written, analytical, and presentation — with the ability to enable partners and support customer conversations when needed
• Ability to build strong AM-to-AM relationships with resellers, channel partners, or technology alliances, while also engaging effectively with senior customer stakeholders when appropriate
• Experience managing complex requests by understanding needs, coordinating internal teams, and communicating clear updates — often through partners in addition to the end customer
• Self-motivation, determination, resilience, and a positive, solutions-focused approach
• Strong ability to collaborate cross-functionally and cross-geographically across Sales, Product, and Engineering

Benefits

• Highly competitive base salary, reviewed annually
• Attractive bonus scheme based on performance against defined targets
• 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
• Generous private health cover, including dental, optical, and life assurance
• 33 days holiday per annum (incl. public holidays), plus paid sick leave
• Flexible and hybrid working options
• Enhanced family leave entitlements including 52 weeks maternity/adoption leave and 4 weeks paternity leave
• Inclusive culture and environment where you’ll feel genuinely valued and respected