Enterprise Account Manager

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We’ve blocked more than 200 million malicious sites and perform takedowns for around one-third of the world’s phishing sites.

Requirements

• Proven experience developing long-term enterprise customer relationships in account management, customer success, or strategic partnerships.
• Strong record of renewal and expansion performance
• Excellent communication skills — written, analytical, and presentation — with the ability to simplify complex concepts and tailor messaging to technical and executive audiences.
• Strong relationship-building skills with enterprise customers and senior stakeholders.
• Experience managing complex requests: gathering requirements, collaborating with internal teams, and setting clear expectations with customers.
• High levels of self-motivation, resilience, and a solutions-focused mindset.
• Ability to collaborate cross-functionally across geographies to deliver exceptional customer outcomes.
• Minimum 5 years managing a large enterprise account portfolio with strong commercial outcomes.
• Cybersecurity or cybercrime background is helpful but not required — a strong interest in learning about phishing, malware, and digital threats is essential.

Benefits

• Highly competitive base salary with annual review.
• Attractive bonus plan based on performance targets.
• 401(k) Safe Harbor Plan with employer match up to 4%
• Private health, dental, optical, and life coverage.
• 33 days holiday (incl. public holidays), plus paid sick leave.
• Flexible and hybrid working options.
• Enhanced parental leave benefits.
• An inclusive culture where everyone is valued and respected.