Technical Support Engineer
Neptune Retail SolutionsJersey City, New Jersey, United States
Posted October 1, 2025
Full Time
About the Company
Neptune Retail Solutions is the nation’s premier retail marketing services company, headquartered in Jersey City, NJ.
Job Description
The Technical Support Engineer will provide enterprise-level assistance to internal customers, diagnosing and troubleshooting software and hardware problems, and assisting with software and hardware installations.
Requirements
- 5+ years of experience in a Technical Support role
- Team player with demonstrated ability to work well in a fast-paced environment
- Experience using Intune, SCCM, JAMF and WSUS for OS patching and application packaging, updates and maintenance
- Experience w/ Active Directory, Okta, Microsoft Office 365, Group Policy and their use for managing user computer objects
- Expert level MAC skills
- Strong verbal and written communication skills
- Highly organized and detail oriented
- Ability to work effectively, both independently and as a member of a team
- Exceptional project coordination skills
- Self-starter, with high initiative and comfort level in asking questions and learning from others
