Customer Support Specialist
NeighborLehi, Utah, United States
Posted June 3, 2020
Full Time
About the Company
Neighbor is a marketplace where people with extra space in their home connect with people in need of storage.
Job Description
Neighbor is a marketplace that connects people with extra space in their home with those in need of storage. We're looking for a Customer Support Specialist to help create an exceptional customer experience.
Requirements
- Resolve inbound customer care issues via online chat, email, and phone
- Assist renters in finding suitable spaces from existing inventory
- Coordinate with hosts to resolve pending, canceled, and declined renter reservations
- Optimize storage supply to maintain an accurate and high-quality inventory
- Understand and communicate platform functionality and processes to customers
- Help shape the culture of Neighbor and the Customer Success organization
- Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members
Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7
