Customer Support Specialist
BoulevardCalifornia, United States • New York, New York, United States • Washington, District of Columbia, United States
Posted October 28, 2025
65000 - 65000 USD year
Full Time
About the Company
Boulevard is a client experience platform for appointment-based self-care businesses, offering online scheduling, business management, marketing, and payments. Our innovative software, developed with input from industry leaders, aims to automate workflows, drive revenue, and enhance the personalized client experience. As a venture-backed, fully remote startup in Los Angeles, Boulevard leverages technology and design to empower businesses and their clients, challenging traditional norms and aiming to help people achieve their best selves.
Job Description
Boulevard is seeking a Customer Support Specialist to provide initial support to clients on appointment-based, self-care businesses. This role focuses on resolving complex tickets, maintaining customer satisfaction, and contributing to team growth. The ideal candidate will have strong customer service skills, technical aptitude, and a passion for problem-solving.
Requirements
- 2-4+ years customer-facing Enterprise Support experience
- Experience supporting a technical platform (tier 1 level)
- High EQ with excellent communication skills
- Excellent problem solving ability
Benefits
- 401(k) match
- Dental, medical, vision, and life insurance
- Flexible vacation day policy
- Work from home stipend
- Remote work options
- Learning and development programs
- Equity participation
