Customer Support Team Lead
BoulevardUnited States
Posted September 19, 2025
63000 - 91000 USD year
Full Time
About the Company
Boulevard is a client experience platform for appointment-based self-care businesses, offering online scheduling, business management, marketing, and payments. Our innovative software, developed with input from industry leaders, aims to automate workflows, drive revenue, and enhance the personalized client experience. As a venture-backed, fully remote startup in Los Angeles, Boulevard leverages technology and design to empower businesses and their clients, challenging traditional norms and aiming to help people achieve their best selves.
Job Description
Boulevard provides a client experience platform for appointment-based, self-care businesses, helping business owners thrive. They are seeking a Customer Support Team Lead to support T1 managers, resolve complex tickets, and foster a strong customer relationship. This team is critical to maintaining positive customer satisfaction and ensuring efficient service delivery.
Requirements
- 3-5+ years technical support experience in a fast-paced SaaS startup environment, including 1-2+ years in a senior Support role.
- Previous experience supporting a complex technical platform using Postmark or similar tools.
- High EQ: Ability to navigate internal relationships and complex customer interactions.
- Outstanding customer rapport, effectively verbal and written communication skills.
Benefits
- 401(k) match plus dental, medical, vision, and life insurance
- Flexible vacation day policy
- Fully remote work
- Work from home stipend
- Equity program
- Learning and Development program
- Family planning resources and support programs
