Customer Success Manager-Small/Medium Sized Businesses
MyPass GlobalCebu City, Philippines
Posted August 20, 2025
Full Time
About the Company
MyPass Global is a technology company that empowers workers with a digital Skills Passport to manage training and competency information. The platform simplifies compliance management for highly regulated industries by providing real-time data access, reducing risk, and streamlining processes to cut back-office costs by up to 70%. MyPass serves sectors such as mining, oil and gas, construction, healthcare, and aged care, offering a comprehensive solution for workforce management and innovation.
Job Description
MyPass Global is seeking a Customer Success Manager to drive success with their platform, focusing on onboarding, engagement, and delivering data-driven insights. This role involves advocating for customer needs, mitigating risks, generating leads, and contributing to retention and expansion strategies. The ideal candidate will be a customer-centric individual with strong analytical and communication skills.
Requirements
- 5+ years of customer success, account management, or account engagement experience.
- Demonstrated ability to oversee renewals, drive retention strategies, and foster customer advocacy.
- Strong analytical skills to assess customer engagement and identify expansion opportunities.
- Proficiency in CRM tools (HubSpot preferred), data analysis (Excel/Google Sheets), and communication platforms (Slack, Google Workspace, MS Teams, VoIP tools).
- Exceptional written and verbal communication skills.
- Ability to deliver engaging product training and work reviews.
- Strong problem-solving and conflict resolution skills.
Benefits
- Accessible and friendly office in Cebu IT Park
- Health Insurance worth PHP 110,000.00
- Paid Time Off
- Life Balance
- Wellbeing Policy
- Healthcare Insurance
- Monthly Value Awards
- Regular team outings
- Regular team lunches
- Team events
- Generous Employee Referral Program
