Muck Rack is a leading SaaS platform for public relations and communications professionals. The company is looking for a Pooled Customer Success Manager to manage and support customers within their SMB segment. The ideal candidate will have 1+ years of experience in a customer-facing role, such as customer success, support, service, or sales, preferably in a B2B SaaS environment.
Requirements
- 1+ years in a customer-facing role such as customer success, support, service or sales, preferably in a B2B SaaS environment
- Proven ability to manage high volumes of tasks or customers while staying organized and efficient
- Experience using CRMs like Salesforce and automation tools to streamline work
- Exceptional prioritization and time management skills
- Strong, empathetic communication, with an understanding of SMB customers’ unique challenges
- Positive, collaborative mindset, with the ability to navigate ambiguity and adapt to change
- Commitment to quality, even when performing repetitive tasks
- Familiarity with sales processes or identifying upsell opportunities
- Knowledge of tools like Marketo, Outreach, or similar platforms
Benefits
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
