Technical Support Representative - Tech Support - Remote US TP79280
MSCCNUnited States
Posted March 22, 2026
Full Time
About the Company
MSCCN, operating as Military Spouse Jobs, is a 501(c)(3) nonprofit dedicated to empowering military families and caregivers through comprehensive, no‑cost employment support. The organization offers tailored job placement, resume development, career coaching, and live on‑demand training for military spouses, caregivers of wounded service members, widows, National Guard and Reserve families, and working‑age military youth. By combining one‑on‑one assistance with a robust online resource hub (www.msej.info), MSCCN delivers personalized pathways to stable careers, distinguishing itself as a free, community‑focused partner within the veteran‑support ecosystem.
Job Description
The Technical Support Representative will provide front line technical assistance for consumers, supporting high speed internet services and resolving technical problems in a fast paced customer facing environment.
Requirements
- Provide front line, first level, technical assistance for consumers
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues
- Supporting customer needs related to Client specific high speed internet services and or devices
- Deliver in scope support for internet service and connectivity related issues
- Demonstrate advanced product knowledge and ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket system for user issues
- Be patient, courteous and friendly with customers at all times
- Demonstrate a positive attitude
- Address and solve technical problems in a timely manner
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
