Customer Service Representative - Remote Select US States - TP78214

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. They handle and carefully respond to all customer inquiries, provide excellent customer service through active listening, and work with confidential customer information and treat it sensitively.

Requirements

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs