Customer Service Representative - Call Center - Remote US TP78138
MSCCNUnited States
Posted February 20, 2026
Full Time
About the Company
Teleperformance is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways.
Job Description
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. They provide excellent customer service through active listening and aim to resolve issues on the first call by being proactive.
Requirements
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
