Hotel Reservations Agent
Mr C Coconut GroveMiami, Florida, United States
Posted October 23, 2025
Full Time
About the Company
Mr. C Hotels offers a unique blend of modern luxury and traditional European charm, providing stylish accommodations that combine simplicity with sophistication. The company's core business revolves around creating an upscale yet welcoming environment for guests, emphasizing comfort, elegance, and personalized service. Mr. C distinguishes itself by its commitment to preserving the essence of old-world hospitality while embracing contemporary design and amenities.
Job Description
Mr. C Coconut Grove is seeking a Hospitality Hotel Reservations Agent for its Miami, FL location. The role involves ensuring reservations are handled efficiently, maintaining accurate records, and providing excellent guest service. The company is known for its luxurious European and nautical aesthetics and services, offering great benefits and opportunities for growth.
Requirements
- Gather necessary information from callers when booking a reservation.
- Check daily emails.
- Enter wait listed reservations in PMS.
- Handle credit card payments, as well as credit card authorizations.
- Process reservations amendments and cancellations.
- File reservations.
- Forward guest inquiries and credit card disputes to Reservations Supervisor.
- Negotiate rate discounts requests with Management approval.
- Communicate with the Front Office, Sales, and Food and Beverage departments.
Benefits
- Medical
- Dental
- Vision
- 401k retirement savings plan
- Holiday pay
- Vacation time
- Paid time off (PTO)
- Parking
- Meals
