Reservations Agent

Conrad Athens The Ilisian, a luxury hotel in Athens, is seeking a Reservations Agent to manage guest reservations, ensure a seamless experience, and maintain high levels of service quality. The role involves handling phone, email, and booking platforms, processing reservations, upselling services, and resolving guest issues. The ideal candidate will be detail-oriented, communicative, and familiar with hotel management systems.

Requirements

• Manage incoming reservations via phone, email, and various booking platforms.
• Provide accurate information on room types, rates, and hotel amenities.
• Process reservations, modifications, and cancellations.
• Upsell hotel services and packages.
• Respond to guest inquiries and resolve issues.
• Maintain a comprehensive understanding of hotel occupancy and events.
• Collaborate with the Front Office team.

Benefits

• Competitive remuneration package
• Private medical insurance
• Career development opportunities