Team Leader – Customer Support- Mumbai- Off Roll

As a Team Leader – Customer Support at Moove, you will lead a team of 10-15 Customer Success Executives, provide guidance and mentorship, and resolve complex driver escalations. You will also analyze data to drive continuous improvement in customer success processes.

Requirements

• Degree in any discipline
• 3-year experience in customer care/support roles
• Experience in the transportation industry is an added advantage
• Proficient in the use of Microsoft Suites (Excel)
• Ability to manage people

Benefits

• Opportunity to work with a global company with operations in 19 cities across 6 continents
• Chance to be part of a collaborative and positive team environment
• Professional growth and development opportunities