Associate- Customer Success (Gurugram)

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. We are looking for a highly professional and experienced Associate- Customer Success at Moove. They will be charged with leading the team monitoring, supporting, and resolving driver’s issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

Requirements

• Bachelor’s Degree in any discipline (MBA preferred but not mandatory)
• 2–5 years of experience in Customer Success / City Operations /Driver Lifecycle Management
• Experience in mobility, fleet, leasing, logistics, or platform ecosystem preferred
• Advanced Excel / Google Sheets (Pivot tables, dashboards, formulas)
• Strong analytical and cohort analysis skills
• MIS reporting expertise
• Basic SQL / BI tools (good to have)
• Strong ownership mindset
• Structured and data-driven decision making
• High accountability
• Stakeholder management capability
• Problem-solving orientation