Patient Support Team Lead - Hybrid

We are looking for a Patient Support Team Lead to join our patient support centre operations team and help us deliver exceptional support to patients on their care journey. As a hybrid role, you will be based partly at home and partly in our Winnersh or London office.

Requirements

• Background in health, pharmacy or patient support
• Proven team leadership experience in a very high volume, fast paced inbound call centre environment
• Experience with Chat handling
• Passionate about delivering exceptional and compassionate customer service
• Strong interpersonal, communication and coaching skills
• Excellent organisation, attention to detail, and confidence using multiple digital platforms
• A calm, solutions-focused mindset with the ability to manage competing priorities
• Demonstrable ability to adapt at pace to changes or challenges
• Experience of managing teams of up to 30 staff

Benefits

• Competitive salary
• 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays
• 5% matched pension
• Enhanced maternity and paternity pay
• Cycle-to-work scheme
• Opportunities for development and growth
• A dynamic and supportive work environment