Head of Patient Experience

The Head of Patient Experience will lead the operational and administrative heartbeat of the Patient Experience function, ensuring a seamless, compassionate, and consistently high-quality experience for patients.

Requirements

• Minimum of 7 years of experience in healthcare operations
• At least 3 years in a leadership role
• Strong understanding of telemedicine platforms and digital healthcare services
• Proven experience in operational management, process improvement, and compliance

Benefits

• Competitive salary
• 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays
• 5% matched pension
• Cycle-to-work scheme
• Opportunities for development and growth
• Dynamic and supportive work environment