Customer Service Manager

In this role, you will manage support and develop Customer Service Representatives, ensuring the day-to-day execution of Customer Service operations; monitor team performance and contribute to a positive workplace. You will provide excellent customer service by leading and motivating the CS team, developing employee loyalty programs, and achieving customer satisfaction goals.

Requirements

• Bachelor's degree
• Functional: Highly proficient in business. Excellent knowledge of the Order to Cash process; Master's degree in SAP; customer-focused. Leadership experience in a customer service role or within the industry.
• Technical: Must possess exemplary oral and written communication skills; Must have strong organization skills and be detail-oriented with the ability to adapt to changing priorities with a customer-oriented mindset—Project Management skills, strong analytics capability, and IT savvy.
• Leadership: Excellent presentation; Ability to communicate effectively at all levels internally and externally; robust soft skills; Emotional Intelligence and self-awareness. “Soft power” within the organization (Ability to influence people outside his/her direct reporting structure) / Strong stakeholder management skills at a senior level internally and externally.

Benefits

• competitive total rewards
• development programs
• inclusive culture
• strong sense of belonging
• diverse career opportunities
• sustainable solutions
• collaboration