Front Office Coordinator

The Front Office Coordinator serves as a key member of the Front Office team supporting clinicians and patients. The role involves providing excellent customer service, scheduling appointments, collecting co-pays, and assisting patients with paperwork.

Requirements

• EMR/EHR or practice management systems experience
• High school diploma or equivalent
• 2+ years of recent experience in clerical, administrative, receptionist, and/or front office coordinator
• Minimum of one year of demonstrated customer service skills in a healthcare setting
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word)
• Multiline phone experience
• Accurate typing/data entry skills
• Exceptional interpersonal skills
• Empathy and compassion when working with individuals experiencing mental health challenges
• A calm, professional demeanor when managing upset patients or families
• Excellent oral and written communication skills
• Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills and the ability to think quickly under pressure
• Demonstrated ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues
• Strong organizational skills and attention to detail
• Ability to work independently or as part of a team
• Must be able to maintain strict confidentiality of all personal/health sensitive information

Benefits

• Medical
• Dental
• Vision
• EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program