Front Office Coordinator

The Front Office Coordinator (FOC) serves as a key member of the Front Office team supporting our clinicians and our patients. The FOC provides excellent, friendly customer service throughout all aspects of patient contact, fostering a welcoming, safe, and patient-centered environment.

Requirements

• EMR/EHR or practice management systems experience
• High school diploma, or equivalent
• 2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator
• Minimum of one year of demonstrated customer service skills (within a healthcare setting)
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers
• Empathy and compassion when working with individuals experiencing mental health challenges
• A calm, professional demeanor when managing upset patients or families
• Excellent oral and written communication skills
• Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills and the ability to think quickly under pressure
• Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Strong organizational skills and attention to detail
• Ability to work independently or as part of a team
• Must be able to maintain strict confidentiality of all personal/health sensitive information

Benefits

• Full benefits (medical, dental, vision)
• Paid time off
• Holiday pay
• 401k
• Tuition reimbursement
• Paid parental leave