Front Office Coordinator

We are looking for a candidate that is passionate about working with and serving university students, faculty, and staff in an outpatient setting. As the Front Office Coordinator to support our College Health Program, you will contribute to a positive patient experience by providing excellent customer service to all patients and providers through interactions on the phone and in-person.

Requirements

• EMR/EHR or practice management systems experience required.
• High school diploma, or equivalent.
• 2+ years of recent experience such as clerical, administrative, receptionist and/or front office coordinator.
• Minimum of one year of demonstrated customer service skills (within a healthcare setting)
• Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers.
• Empathy and compassion when working with individuals experiencing mental health challenges.
• A calm, professional demeanor when managing upset patients or families.
• Excellent oral and written communication skills.
• Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment.
• Effective problem-solving skills and the ability to think quickly under pressure.
• Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Strong organizational skills and attention to detail.
• Ability to work independently or as part of a team.
• Must be able to maintain strict confidentiality of all personal/health sensitive information

Benefits

• Full benefits (medical, dental, vision)
• Paid time off
• Holiday pay
• 401k
• Tuition reimbursement
• Paid parental leave