Desktop/workstation Engineer

The Desktop/Workstation Engineer will be responsible for supporting and troubleshooting hardware and software problems for desktop and laptop computers, as well as installing hardware and software on workstations, setting up and maintaining network and telecommunications systems, and utilizing a ticketing system to track issues. Strong customer service, documentation, and problem-solving skills are required, as well as experience with Windows and Apple-based computers and the ability to work with minimal supervision in a fast-paced environment.

Requirements

• Hardware knowledge and experience
• Software experience
• Excellent customer service skills
• Excellent documentation skills
• Practical problem-solving skills
• Organizational skills
• Oral communication skills
• Ability to work in a team-oriented environment
• Ability to install/deploy Windows/Apple-based computers
• Ability to train end users