Cash Management Implementation Analyst I
Middlesex Savings BankMassachusetts, United States
Posted September 24, 2023
Full Time
About the Company
Middlesex Savings Bank is a $6 billion mutual bank founded in 1835 to serve modest-income residents. The bank maintains its commitment to fair pricing, community service, and exceptional customer care, including a locally-based call center and high savings rates. Middlesex also supports local businesses through lending and banking products, fostering success across various industries. The company is known for its respect for work-life balance and recognition of employee contributions.
Job Description
This customer-facing role focuses on onboarding and providing excellent customer service for commercial customers. The Cash Management Implementation Analyst I will lead the onboarding process for new clients, implement new cash management services, and provide technical support. The role requires strong communication skills and problem-solving abilities.
Requirements
- Leads all aspects of new client onboarding or adding new cash management services.
- Implements new cash management services with client interaction and training.
- Creates and coordinates documentation and bill payments.
- Resolves technical issues and provides customer support.
- Maintains accuracy of bank systems and compliance with regulations.