Technician II, IT Support

Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service.

Requirements

• Image workstations with default operating system using Microsoft System Center Configuration Manager
• Lead the coordination of replacing leased workstation equipment
• Lead in maintaining the IT hardware inventory
• Support the SharePoint Online sites
• Initiate and schedule with vendor to replace or fix hardware issues
• Maintain and process associate status changes of user accounts and computers within Active Directory
• Wipe data from leased workstations using enterprise software and process for shipment back to vendor
• Set up and configure new Windows desktop/laptops or mobile devices for new hires
• Install, configure, and support all enterprise application such as Microsoft 365 and Adobe Creative Suite
• Document end user help guides, updates to intranet, asset lists, and incidents
• Participate in departmental meetings and assigned projects or tasks by IT management

Benefits

• Financial compensation packages may be higher/lower than what is listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand