Bus Controller

The Bus Controller is responsible for overseeing safe, efficient and reliable bus operations, controlling and monitoring Bus Operators, Service Supervisors, maintenance personnel, scheduled revenue service, special bus movements and special events.

Requirements

• Maintains radio communications with Operators, Service Supervisors, Maintenance and other personnel
• Uses the Integrated Vehicle Operations Management System (IVOMS) to effectively maintain scheduled route and service adherence
• Responds to emergency calls and silent alarms immediately
• Instructs Service Supervisors and Operators in troubleshooting vehicle failures
• Coordinates the replacement of defective buses with Vehicle Maintenance
• Receives and monitors reports concerning farebox defects and coordinates with maintenance or revenue collection personnel for repairs
• Coordinates system operations and personnel with Emergency Response Agency personnel during emergency conditions
• Writes reports of procedural violations and commendations and forwards to the proper authority
• Attends required meetings and training classes
• Provides excellent customer service to METRO internal and external customers
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP)
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents