Principal Customer Experience Analytics and Consultant

The Principal Customer Experience and Analytics Consultant will work with customers to ensure their desired outcomes when using company products and services, and will also engage and manage external strategic partners and resources to develop and conduct primary research, synthesize learnings from secondary sources, and extract insights from MeridianLink’s ongoing customer feedback program.

Requirements

• Shape and align MeridianLink’s measurement program strategy and key deliverables
• Integrate Voice of Customer (VoC) data into core platforms (Salesforce, Gainsight, Smartsheet, Knowledge Base) for unified reporting and executive visibility
• Create board-ready dashboards and reports that synthesize insights and highlight performance trends
• Support AI initiatives by identifying customer pain points, feedback loops, and adoption challenges
• Conduct ongoing qualitative and quantitative customer feedback analysis, including methodologies such as NPS and OSAT
• Collaborate cross-functionally and with external partners to monitor data quality and optimize customer-centric strategies
• Monitor sentiment across social channels and third-party review sites, reporting key findings and recommendations
• Stay current with industry trends and best practices to ensure MeridianLink remains competitive in the market and consumer insights

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Tuition Reimbursement