Patient Financial Services Representative I-Urology-FT-Days-MHW-MPG

The Patient Financial Services Representative serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting.

Requirements

• Work through incoming departmental referral work queues daily
• Ensure daily patient appointment reminder calls are complete
• Accurately document telephone encounter outcomes
• Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access
• Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule
• Activates of My Chart Accounts where appropriate
• Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed
• Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy
• Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns
• Follow-up on reported issues and assist with service recovery
• Process medical record requests
• Round with patients in practice to ensure Excellent Patient Experience is met
• Verifies insurance benefits and obtains pre-certification/authorization as necessary
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up

Benefits

• Retirement Plan
• 401k Matching