Technical Support Engineer
MegaportState of Mexico, Mexico
Posted November 6, 2025
Full Time
About the Company
Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other.
Job Description
Megaport is looking for a bilingual Technical Support Engineer to provide high-quality customer service to global customers. The ideal candidate has a Bachelor's Degree in IT, Telecommunications, or a related field, and at least 2 years of experience in Networking Incident Resolution or Network Infrastructure.
Requirements
- Provide high-quality customer service to global customers
- Manage communication through phone, email, and online platforms
- Meet or exceed customer support targets (KPIs and SLAs)
- Follow all company procedures and policies
- Document your work clearly using the required systems and software
- Troubleshoot network, portal, and account issues using different tools
- Find ways to help customers improve and optimise their services
- Think creatively to achieve the best outcome for customers
- Handle requests from vendors, suppliers, and internal teams
- Provide accurate and detailed updates on unresolved incidents to management and other teams
Benefits
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program
