Technical Support Specialist, Off Hours
Medical Information Technology, IncMassachusetts, United States • Massachusetts, United States
Posted September 19, 2025
54000 - 66000 USD year
Full Time
About the Company
Medical Information Technology, Inc. specializes in delivering healthcare information technology solutions, including nursing content products and billing services, to support clinical and administrative operations in the healthcare sector. The company focuses on aligning product development with market demands and ensuring seamless integration of its solutions within healthcare organizations.
Job Description
This position is for a Technical Support Specialist focused on resolving technical issues within a MEDITECH EHR system. The role involves troubleshooting hardware, networking, and software issues, collaborating with customers and vendors, and contributing to large-scale IT projects. The position is performed in both Off-Hours and On-Site locations and requires a flexible and proactive approach to problem-solving.
Requirements
- Identify and troubleshoot technical issues related to hardware, networking, operating systems, databases, and cloud structures.
- Collaborate with other members of the Off-Hours technical team to triage and resolve issues.
- Serve as a front-line technical resource for recognizing and resolving issues.
- Work on scheduled customer technical projects during off-hours.
- Assist with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc.
Benefits
- health
- dental
- vision
- profit sharing trust
- 401(k)
- tuition reimbursement
- sick days
- personal time
- paid holidays
