Technical Support Specialist

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. This is a remote, full-time position with a non-traditional shift schedule, including one weekend a month. The position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging.

Requirements

• Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.
• Provide support communications for customer issues.
• Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.
• Performs quality assurance (testing) procedures to ensure error-free working products and applications.
• Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
• STD/LTD
• Accidental Dismemberment