Customer Support Specialist
MealSuiteCambridge, Massachusetts, United States • Dallas, Texas, United States • Ho Chi Minh City, Vietnam
Posted September 26, 2025
Full Time
About the Company
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
Job Description
MealSuite is a rapidly growing SaaS organization specializing in foodservice technology solutions, serving healthcare and aging services. They are seeking a Customer Support Specialist to provide tailored solutions, troubleshoot issues, and grow professionally within a customer-focused environment. The role involves direct customer interaction, technical support, and contributing to product improvement.
Requirements
- Experience in the foodservice, acute care, or tech industry
- 1-3 years of direct customer support experience
- Foodservice certification (FSM, CDE, Registered Dietician, etc.)
- Experience with Customer Success Management tools (Zendesk, Salesforce, etc.)
- Fluency in French (preferred)
- Valid passport and no travel restrictions
- Valid passport and no travel restrictions
Benefits
- Health benefits
- Life & disability insurance
- Parental leave
- Gym access
- Unlimited paid time off
- Work-life balance
- Inclusive workplace
- Equity program
- 401(k) plan
- Career development
- Purposeful work