Customer Support Specialist
MealSuiteCollege Station, Texas, United States • Canada • Vietnam
Posted September 26, 2025
Full Time
About the Company
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
Job Description
MealSuite is a rapidly growing, privately-owned SaaS organization specializing in foodservice technology solutions for healthcare and aging services. They are seeking a Customer Support Specialist to focus on providing tailored solutions to customers and improving the technology used in their products. The role involves both in-person and remote support, troubleshooting, and research, as well as contributing to ongoing product development.
Requirements
- Experience in foodservice, acute care, or tech industry.
- 1-3 years of direct customer support experience.
- Foodservice certification (e.g., Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician).
- Experience with customer success management tools (Zendesk, Salesforce).
- Exceptional flexibility and analytical problem-solving skills.
- Fluency in French (preferred).
- Valid passport and no travel restrictions
Benefits
- Health benefits
- Hybrid flexibility
- Work-life balance
- Opportunities for career development and advancement
- Purposeful work with a positive community impact
- Inclusive workplace
- Equity program