Sr. Customer Service Specialist

McKesson is seeking a detail-oriented and customer-focused professional to join our team as a Sr. Customer Service Specialist. This role is responsible for delivering exceptional customer service and ensuring smooth day-to-day operations through the effective use of ACUMAX, SAP, Salesforce, and our primary customer relationship management (CRM) platform.

Requirements

• Deliver outstanding customer service by responding to inquiries via phone, email, and Salesforce in a timely and professional manner
• Utilize Salesforce daily to manage customer accounts, track interactions, and document service activities
• Process orders, returns and credits accurately and efficiently
• Maintain up-to-date and accurate records of all customer communications and transactions in Salesforce
• Resolve customer issues and complaints with empathy and efficiency, escalating when necessary
• Collaborate with internal departments (e.g., sales, operations, finance) to ensure seamless service delivery
• Identify and recommend process improvements to enhance customer satisfaction and operational efficiency
• Monitor and follow up on open cases and service requests to ensure timely resolution
• Support onboarding and training of new team members as needed
• Support team goals by participating in training, knowledge sharing, and special projects
• Uphold McKesson’s commitment to compliance, data integrity, and customer trust in all activities
• Additional office support as needed with cross-functional office teams

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan