Sr. Credit/Collections Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Requirements

• Analyze and manage complex and high-value delinquent accounts
• Communicate directly with customers to resolve payment discrepancies and negotiate payment plans
• Make daily decisions regarding order holds or releases based on credit limits and payment status
• Identify and escalate potential write-offs to management
• Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies
• Communicate negotiated resolutions and obtain necessary approvals from internal teams
• Provide regular updates and progress reports to leadership
• Engage with customers to present tailored solutions addressing cash flow challenges
• Propose and escalate alternative payment options when necessary
• Maintain a professional and diplomatic approach in all customer interactions
• Support strategic customers and expand market segments
• Provide insights and trends to Sales and other stakeholders to inform business decisions
• Develop and implement strategies to ensure accounts remain current post-resolution
• Train and mentor new team members
• Share expertise and promote best practices across the team

Benefits

• Competitive compensation package
• Total Rewards
• Annual bonus
• Long-term incentive opportunities