McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Requirements
- Analyze and manage complex and high-value delinquent accounts
- Communicate directly with customers to resolve payment discrepancies and negotiate payment plans
- Make daily decisions regarding order holds or releases based on credit limits and payment status
- Identify and escalate potential write-offs to management
- Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies
- Communicate negotiated resolutions and obtain necessary approvals from internal teams
- Provide regular updates and progress reports to leadership
- Engage with customers to present tailored solutions addressing cash flow challenges
- Propose and escalate alternative payment options when necessary
- Maintain a professional and diplomatic approach in all customer interactions
- Support strategic customers and expand market segments
- Provide insights and trends to Sales and other stakeholders to inform business decisions
- Develop and implement strategies to ensure accounts remain current post-resolution
- Train and mentor new team members
- Share expertise and promote best practices across the team
Benefits
- Competitive compensation package
- Total Rewards
- Annual bonus
- Long-term incentive opportunities