Technical Support Representative

MCI is seeking a motivated and customer-focused Technical Support Representative to join their dynamic team. The role involves delivering exceptional service, resolving technical issues, and promoting products and services to enhance the overall customer experience.

Requirements

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
• Resolving technical issues efficiently, aiming for first-contact resolution
• Researching and retrieving information across systems to address customer concerns
• Collaborating with other departments to resolve complex issues
• Accurately documenting customer interactions and claims in internal systems
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
• Protecting customer privacy and handling confidential information responsibly
• Escalating unresolved issues to appropriate personnel when necessary
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures
• Maintaining consistent attendance and adhering to your work schedule

Benefits

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Employee shuttle services
• Company retreats and off-site events