Technical Support Representative
MCICalifornia, United States • Makati, Philippines
Posted October 23, 2025
5000 - 5000 PHP year
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is a rapidly growing tech-enabled business services company seeking Technical Support Representatives to provide technical assistance and troubleshooting support to clients. The role involves resolving hardware, software, and network issues, guiding users through solutions, and maintaining a high level of customer satisfaction. MCI is committed to a supportive and rewarding work environment focused on employee growth and recognition.
Requirements
- Respond to technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately
- Maintain up-to-date knowledge of products, services, and support procedures
- Follow company protocols and security guidelines
- Collaborate with internal teams
Benefits
- HMO Coverage plus a dependent
- Rank & File
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Sharpen your social skills